A lot of individuals who begin using their 1st web hosting account, or switch companies, typically have queries regarding how given procedures are executed or experience complications when setting up various things like emails, website settings, etc. For this reason, lots of web hosts have compiled documentation with standard questions and problems in order to help their clients receive info swiftly and easily. As a result, the customer service team members can dedicate more time to real problems that certain clients may be experiencing, as the solution for the smaller things will be available online and customers will be able to deal with them without having to contact the tech support team. Having thorough documentation is vital, particularly for new customers without any prior experience at all, since the hosting service involves a huge amount of features and lots of people can get perplexed about what to do. A good knowledge base can both help you do the things that you wish and find out how the web hosting service works in general.
Extensive Online Documentation in Web Hosting
If you have ordered your first web hosting plan through our company or have moved your website over to us, you will grow familiar with our platform and our in-house developed Hepsia hosting Control Panel in no time due to the fact that we have prepared a thorough online knowledge base where you can find all the info that you will ever need – both general info regarding the web hosting service as a whole and more specific info about the different functions that you can make use of and the complications that you can chance upon. The articles are available in 2 locations. The whole article archive is accessible through the Control Panel’s Help section. You can read relevant articles about the different features in each Control Panel section as well. You can find out how to do just about everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles include thorough instructions, so you’ll never become disoriented on account of an ambiguous text. Of course, if you encounter a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can touch base with our tech support engineers 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come with a rich online article repository where you can find any info that you might need about our web hosting services or about the Hepsia hosting Control Panel that we are using. We’ve compiled it based on the feedback that we have gathered from our customers through the years and, as a result, our articles touch upon particular issues that you might experience and suggest the most efficient means of fixing them, for example receiving an HTTP 500 error message or being unable to send email messages from your PC even though you have the correct settings. The articles are available in every Control Panel section and you can examine them whenever you wish. They can help you deepen your knowledge not only about our services, but also about the web hosting service as a whole, as they offer exhaustive guides and general information such as what file access permissions or cron jobs are.