If you’ve purchased a hosting package and you’ve got some enquiries about a specific function/feature, or if you have chanced upon a certain difficulty and you need assistance, you should be able to get in touch with the respective customer service staff. All web hosting companies use a ticketing system no matter if they offer other ways of contacting them apart from it or not, due to the fact that the most efficient way to resolve a problem most often is to use a ticket. This mode of correspondence makes the replies exchanged by both sides easy to follow and enables the technical support staff representatives to escalate the situation in case, for example, a system administrator should interfere. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you will need to use no less than two different accounts to contact the help desk support staff and to actually administer the hosting space. Non-stop switching between the accounts might sometimes be a headache, not to mention the fact that it takes a very long time for most web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with numerous other web hosting companies, the ticketing system that we’re using with our web hosting is included in the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to remember several sign-in credentials, as you’ll be able to manage both your tickets and the web hosting account itself from one single place. So, if you’ve got an enquiry or experience an obstacle, you can touch base with our client care team representatives immediately. Our ticketing system offers a smart search functionality. This means that even if you have submitted loads of tickets through the years, you’ll be able to track down the one that you want with ease. Also, you can read knowledge base instructions for handling common problems.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more efficient to manage everything in one single location, so we have incorporated a ticketing system into the custom-developed Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will permit you to handle the correspondence with our help desk staff together with your web files, which means that you will not need to remember one more user name for some other admin interface. You will be able to open a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the content hosted in your account. On top of that, you can search through older tickets using a smart search filter or have a look at relevant help articles, which provide solutions to commonly met problems. The built-in ticketing system is strictly monitored 24-7 with the maximum ticket response time being only 1 hour, so there’ll always be someone to assist you.