A live chat is a real-time method of communication between a website hosting provider's support team and its clients. It is an efficient method to get some information about the hosting services or have some problem resolved because you're talking with a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the lower chance of errors at the time you exchange info such as usernames or domain names, the faster response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something different while the representative investigates the issue involved. What's more, you're able to connect with a live chat room from any computer that is connected to the Internet, avoiding the telephone fees that you'll have to pay in case you are calling to another country.
Live Chat Support in Web Hosting
We provide a live chat assistance service for all of the web hosting that we offer and we can assist you with almost everything live. In case you don't have an account with us yet, we are able to provide you with more info about the plans so as to help you to pick the most appropriate plan. In case you are a current client, we're able to assist you with any billing or general issue plus with lots of common tech issues, for instance an e-mail address setup in a desktop email client. In case you cannot give us a call for whatever reason or you're in some country where we don't have a local telephone number, the live chat is the best way to contact us. Of course, some issues need longer time to analyze and test, therefore you'll need to open a support ticket to our technicians, still, we will save your time and help you with various troubles on the chat.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we supply with all of our semi-dedicated servers, you can find the replies for any questions you may have or have various problems resolved in no time. Our chat service is online each and every day, therefore you'll be able to speak to a representative even on weekends and holidays. In the event that you are unsure which plan is better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you may join our live chat prior to purchasing anything. If you are a current customer, you will be able to find more info about account settings, billing issues along with various common tech problems you may experience, for instance when you are unable to install an e-mail account in a client on your personal computer. Our live chat can save you lots of time no matter where you are or when you contact us.