If you ever face a problem with your site and are unable to tackle it, ask the respective web hosting company’s tech support staff to assist you to bring the site back online. A speedy solution would be best, but lots of hosting companies reply within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be resolved quickly, your website may not work properly or it may not be reachable whatsoever for an extended interval, so you may lose prospective clients because it is rather unlikely that anybody will enthusiastically go back to a website that’s inoperational. With this in mind, you have to make certain not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If an application update doesn’t go smoothly or you delete something mistakenly, for instance, the website should be fixed promptly in order to avoid extended inaccessibility.
One-Hour Response Guarantee in Web Hosting
Our web hosting come with a sixty-minute response time guarantee, which goes to say that irrespective of what question or complication you may have, we will always be there to help you out. As it is, it rarely takes more than 30 minutes to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our tech support team reps are available 24-7, even on official holidays and weekends, which goes to say that you will obtain timely support whenever you need it. We understand just how invaluable time can be, so by the time we answer your support ticket or email, we’ll have looked into the issue and, in case we haven’t come up with a solution, we will give you more info about what you have to do on your end, if the circumstances necessitate this. With our support services, you can be sure that there will be someone to lend you a hand instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
As we recognize exactly how essential it is to obtain swift help, we promise that you’ll never need to wait around for more than 60 minutes to obtain an answer to any trouble ticket that you post from your semi-dedicated server CP. The fact is, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any issue irrespective of what its nature is – technical, billing or general. What is more, our tech and customer support team is available 24 hours a day, 7 days a week, which suggests that even in case you open a ticket during legal holidays, you will always receive a fast response, which will include the answer to an enquiry, the solution to a predicament or the information necessary to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never have to waste a day waiting for a reply like you would with a lot of other hosting companies.