In the event that you've ever had a web hosting account before or you've dealt with any other online service, you are probably aware from personal experience that for a lot of things it's better to speak with a live person over the phone instead of exchange support tickets or emails. If you'd like to know more about a specific service before you purchase it or when something small-scale should be made, for example, it is much easier and faster to do it live. If you can speak with representatives by phone, it's very likely that you are using the services of a real web hosting supplier, not a reseller. The level of support that you will get on the telephone differs between different providers - from standard issues to experienced tech support. Typically most suppliers supply pre-sales assistance and first level telephone support, while more complex tech issues are resolved through e-mail and tickets.
Phone Support in Web Hosting
In case you decide to employ one of our web hosting, you can speak with our customer support crew via phone for 14 hours per day. We will help you select the ideal package for your websites since we think that it's better to discuss such matters with a live person. In case you already own an account, we are able to help you with any kind of sales/billing questions as well as general issues, even with some technical problems that do not need a long time or escalation to a system administrator as it is better to open a support ticket for time-consuming troubles in order to have all the correspondence in one place. We have phone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Servers
Every time you want more information for the semi-dedicated servers that we offer, you're able to call any of the three support lines that we have across the globe - in the United States, the United Kingdom and Australia. In this way, you're able to check in advance whether our solutions will be suitable for your websites. If you are already our customer and you've got a semi-dedicated account, you're able to contact us on the phone for fourteen hours every day about any type of billing or common matters. For entirely tech issues you'll have to employ our ticketing system to get in touch with our technical support since someissues just require extra time to be taken care of, but we can assist you on the phone with lots of minor technical problems as well, saving you time and efforts.