24/7 Customer Support
Discover more about what ‘customer support’ signifies in the hosting community and about the various support varieties.
The availability of the customer and tech support that a web hosting company offers can tell you a lot for the services they provide too. In case you're allowed to use just emails and / or tickets, you have most likely discovered a reseller not the web hosting supplier. When this is the case, you may have to wait for a few days in order to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the true web hosting company for additional assistance. When the provider offers you various ways of communication with short response time which are available at any time, they're almost certainly the top provider, not just a reseller. Which means that you'll receive timely assistance and top-notch support because they will have instant access to the servers where your account is. Whatever the issue - technical or sales, it is always better to be able to communicate with your hosting company directly through your preferred method of communication.
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24/7 Customer Support in Web Hosting
The customer and technical support services for our
web hosting packages are twenty-four-seven, therefore you can forget about waiting for a couple of days to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you do have an account, you'll be able to open a support ticket on top of the other three options for communication. You can pick the most suitable way to contact us depending on where you are or what device you are using. We're able to help you for almost any webhosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the max reply time will never exceed one hour.
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24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you buy a
semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and general questions. Our representatives can help you find the most suitable package or supply you with details about our servers, in order to confirm whether the system requirements for your websites are met. When you are a current customer, you also have the option to contact us through electronic mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that any time you employ any of these 2 methods of contact, you'll get a reply within a maximum of an hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other companies, even large ones, you'll be able to compare the response time considering that it usually takes a full day for them to address a ticket.
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24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you will be able to get in touch with us 24/7 for every server-related issue or forvarious problems and questions about the pre-installed software your server is equipped with. If you have not ordered a
VPS server package yet, you will be able to learn more information about our solutions by giving us a call or through the live chat service. For more tech problems, you're able to send an email message or open a support ticket from your billing Control Panel and you will get assistance within less than an hour no matter the time of the day, even on weekends and holidays. The typical response time in most cases doesn't extend past thirty minutes. In case you need assistance for third-party software, you are able to take advantage of the Managed Services upgrade that you can add to each VPS package and our admins will assist you with any installation or troubleshooting issue you may have encountered.
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24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone if you manage an entire server, that's why every single
dedicated server that we offer comes with 24/7 support with 1-hour response time guarantee regardless of the situation. The service is cost-free for all difficulties with the server or the software that was installed from our administrators through the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a ticket from the billing area or you can send an e-mail message, and the actual reply time for both rarely exceeds 30 minutes as we have admins available round the clock. In case you need general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on three continents or you can use our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you can add to your server plan through the billing Control Panel.